HTX Login — Official Access, Guidance & Support

Overview

Logging into your HTX account should be fast and secure. This guide explains the standard flow for signing in, device and browser considerations, two-factor authentication (2FA) options, and how to handle common problems like forgotten passwords or account lockouts. Follow the recommendations below to reduce risk and improve your login experience.

Before you begin

Preparation reduces friction. Make sure you have:

• A trusted device (personal computer, phone, or tablet) with an up-to-date operating system.
• A supported, up-to-date browser (Chrome, Firefox, Edge, Safari recommended).
• Access to the email address or phone number associated with your HTX account for verification codes.
• If enabled, access to your 2FA app (e.g., authenticator) or hardware key.

Step-by-step login flow

1. Open your browser and navigate to HTX using a bookmark you previously saved, or by manually typing the official HTX domain into the address bar. Avoid clicking unknown links from emails or messages.
2. Enter your username or registered email in the appropriate field. Use the email address you used when creating the account.
3. Enter your password — if you use a password manager, let it autofill the password to avoid typing errors.
4. Complete 2FA if you have two-factor authentication enabled. That could be a time-based one-time password (TOTP) from an authenticator app, or a hardware security key prompt.
5. Confirm any additional security prompts such as CAPTCHA or device verification. After successful verification you should be granted access to your HTX dashboard.

If a step fails, see the troubleshooting section below before attempting multiple retries — too many failed attempts can temporarily lock the account.

Troubleshooting common issues

Forgotten password

If you cannot remember your password, use the platform's official password-recovery process from the account sign-in page. You will typically be asked to confirm your email or phone number and follow the on-screen instructions to reset the password. Be sure to choose a strong, unique password and consider using a password manager to store it.

Account locked after too many attempts

Multiple failed sign-in attempts may trigger a temporary lock. Wait for the lock period to expire (often 15–30 minutes) before trying again. If the problem persists, contact HTX support through their official help channels — do not share passwords when requesting help.

2FA problems

If you cannot provide a 2FA code because your phone is lost or your authenticator app was reset, look for account recovery options that may include backup codes you saved during 2FA setup, or follow the identity verification process offered by HTX support.

Security best practices

• Use a strong, unique password for your HTX account. Avoid reusing passwords across sites.
• Enable two-factor authentication (2FA) and store your backup/ recovery codes in a safe place.
• Prefer an authenticator app (TOTP) or hardware key over SMS 2FA when available; SMS can be vulnerable to SIM-swap attacks.
• Keep your devices and browser up to date; apply security patches promptly.
• Use a reputable password manager to generate and store complex passwords.
• Never share your password or 2FA codes with anyone — legitimate support will never ask for your full password.

How to recognize phishing attempts

Phishing is the most common way attackers try to steal login credentials. Watch for:

• Unexpected emails or messages urging immediate action or offering rewards.
• Sender addresses that look similar to official ones but contain subtle typos.
• Pages that ask for unusually detailed personal information or your full password in a chat or email.
• Inconsistencies in website design, grammar, or login fields that appear in popups rather than the main page.

If you suspect an email or page is fraudulent, do not enter any credentials. Report the message to HTX support and delete it.

When to contact support

Contact HTX support if:

• You cannot regain account access through standard recovery steps.
• You see suspicious activity or unrecognized transactions on your account.
• Your 2FA device is permanently unavailable and backup codes are lost.

When contacting support, provide only the requested account-identifying information (email, recent transaction IDs) and never reveal your password or 2FA codes. Be prepared to verify ownership through official channels.